Do you have your quality system completely in order? In this second part of our online checklist you will discover how you can activate and motivate colleagues in your organization to work together for better quality. This is the key to a successful quality strategy.
The power of Experience Management
Experience Management is about optimizing the customer experience (Voice of Customer), employee satisfaction (Voice of Employee) and business results (Voice of Business). These three pillars reinforce each other. A positive customer experience often results in better business results. But how do you apply this in your Quality Management System (QMS)?
Avoid focusing solely on ISO certification or other standards. Modern tools make it possible to continuously and automatically identify areas for improvement and strengthen your entire organization.
Managing quality: A continuous process
Effective quality management consists of four steps:
- Measurement: Automate quality measurements for continuous insights.
- Analyze: Immediately recognize areas for improvement with visual data analyses.
- Activate: Share results in real-time and clearly within your organization.
- Motivate: Encourage employees to actively contribute to improvements.
How do you get everyone on board?
Quality management is often seen as the task of a specific department, such as the quality manager. But improving quality is a continuous process for which everyone is responsible. Do you want to involve colleagues and make them enthusiastic? Ask yourself the following questions.
Checklist step 3: Activate
- Are all results available in one central system?
- Are insights automatically shared with the right employees?
- Are results visually appealing and activating?
- Is reporting always up to date?
Checklist step 4: Motivation
- Are points for improvement automatically distributed to the right people?
- Can you really make quality goals come to life within the organization?
- Are successions easy to monitor?
- Are you using gamification to drive change?
The more often you answer “no” or “sometimes”, the more benefit modern quality software like CYS can offer you. With CYS you can effortlessly digitize audits, forms and checklists, while your organization becomes more active and motivated.
Integral quality management
Our solutions support an integrated approach to quality management, with a focus on all four steps. Our previous blog focused on measuring and analyzing. This blog focuses on the last two steps: activation and motivation. Do you want the complete checklist and practical tips? Then download our free eBook: A successful CX program – From measuring to improving.
