{"id":6004,"date":"2022-04-08T10:00:00","date_gmt":"2022-04-08T08:00:00","guid":{"rendered":"https:\/\/cys.group\/article\/how-do-you-measure-and-improve-employee-satisfaction\/"},"modified":"2026-07-06T19:02:21","modified_gmt":"2026-07-06T17:02:21","slug":"how-do-you-measure-and-improve-employee-satisfaction","status":"publish","type":"article","link":"https:\/\/cys.group\/en\/article\/how-do-you-measure-and-improve-employee-satisfaction\/","title":{"rendered":"How do you measure and improve employee satisfaction?"},"content":{"rendered":"

The battle for the best candidates is bigger than ever. And once you’ve found that one good employee, how do you make sure it stays? In this blog you can read everything about measuring and improving employee satisfaction. And what the difference is between satisfaction and commitment. <\/p>\n

Happy employees perform better<\/h2>\n

It has been scientifically proven that satisfied employees perform better. They are more productive and creative and can handle stress better. They are sick less often and are slightly more motivated than colleagues who are less satisfied. In addition, satisfied employees have more self-confidence, which means that they achieve more goals, are more hospitable and more focused on quality. As an organization this means: better results and a positive atmosphere in your company. <\/p>\n

Happy employees make for happy customers<\/h2>\n

As simple as the online ordering process has been, if the person delivering the package is rude to the customer, it ruins that customer\u2019s experience with your company. Happy employees are not only more productive and creative, but they are also more welcoming and treat your customers better. And that in turn leads to higher customer satisfaction! <\/p>\n

The difference between employee satisfaction and employee engagement<\/h2>\n

A satisfied employee is not immediately involved. So what is the difference between employee satisfaction and employee engagement? Satisfaction refers to the content of the work, the working conditions and matters such as salary and other fringe benefits. An engaged employee is more emotionally involved with the company or organization, gets more satisfaction from the work and delivers better performance. However, a committed employee does not necessarily have to be satisfied. <\/p>\n

Secondary conditions such as a good salary, pension and bonuses are not sufficient for creating committed employees. Self-development and contributing to company goals, that is what energizes employees and why they are loyal to a company. <\/p>\n

Want to read more about employee engagement? Then download our e-book \u2018Measuring and improving employee engagement in a customer-focused organization<\/a>\u2019. <\/p>\n

How employees measure satisfaction<\/h2>\n

There are several ways to measure employee satisfaction. One of these is the \u2018traditional\u2019 employee satisfaction survey, which allows you to discover what you are good at as an organization and which areas for improvement there are. Below we give you 5 tips for employee satisfaction research. <\/p>\n

5 tips for measuring employee satisfaction<\/strong><\/p>\n

    \n
  1. Keep it short and simple! Ensure a short questionnaire. Long questionnaires are intimidating and have a low response rate. <\/li>\n
  2. Don’t forget to look for the cause. Why are employees not feeling well, what is going on? Without context and explanation, a score is of little use. <\/li>\n
  3. Let go of hard factors such as salary and perks, which do not necessarily have a positive influence on employee satisfaction in the longer term.<\/li>\n
  4. Don’t reinvent the wheel yourself. Save time by choosing a proven method and a standard program. <\/li>\n
  5. Share insights with the organization and ensure that it is clear at a glance and in real-time on which points you score well as an organization and where the points for improvement lie.<\/li>\n<\/ol>\n

    Employee satisfaction survey<\/h2>\n

    However, there are more possibilities to investigate whether employees are satisfied than the \u2018standard\u2019 questionnaire sent once or twice a year. Especially when it comes to asking for engagement, which is difficult to measure. <\/p>\n

    One method is the Employee Energy Pulse, which measures the energy level. If you feel \u2018exhausted\u2019 after a long, boring day at work, that’s not a good sign. But if you love your work and feel energized at the end of the day, that’s a good feeling. The energy level of your employees says a lot about the engagement within your organization. <\/p>\n

    Would you like to know more about the Employee Energy Pulse? Then download our white paper. <\/p>\n

    Another method is the Experience Culture Scan, which allows you to find out how employees think about your organizational culture. You can read more about organizational culture in the next blog \u2018Everything about the relationship between organizational culture and satisfied customers\u2019. <\/p>\n

    Improving employee satisfaction<\/h2>\n

    If you want to improve employee satisfaction, conducting research once or twice a year is not enough. It is important to organize your organization in such a way that you have continuous insight into employee satisfaction and that you can implement improvements at three levels: strategic, tactical and operational. <\/p>\n

    Strategic
    \n<\/strong>Ensure that the results of the research are on the agenda, not just once a year, but during every management meeting.<\/p>\n

    Tactical
    \n<\/strong>Discover trends in your organization and implement improvements that directly affect every layer of the organization and specific departments. Guide managers and departments in this. <\/p>\n

    Operational
    \n<\/strong>Involve employees in their own development and give them what they need to improve satisfaction.<\/p>\n

    If you want to improve employee satisfaction, it is also important to activate the organization by giving the right stakeholders access to the insights that are relevant to them at all times. And make sure your reports are always up to date with the latest data. <\/p>\n

    Conclusion<\/h2>\n

    Measuring and improving employee satisfaction is not easy. In this blog you have been able to read about the possibilities and conditions for improving satisfaction. Next week we will discuss the culture of your organization. <\/p>\n

    With CYS software you can continuously and automatically collect feedback from employees, so that you gain insight into employee satisfaction and what gives them energy. Want to know more? Download our eBook below. <\/p>\n","protected":false},"excerpt":{"rendered":"

    Discover the importance of measuring and improving employee satisfaction for a more productive and positive workplace. Satisfied employees are not only more creative and motivated, but also provide better customer service, leading to greater customer satisfaction. Learn the difference between employee satisfaction and engagement, and explore methods to measure satisfaction. To truly improve, implement changes at strategic, tactical, and operational levels. Continuous feedback and insights are the key to success in creating satisfied and engaged employees. <\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"wds_primary_category":0},"categories":[],"class_list":["post-6004","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/article\/6004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/users\/4"}],"wp:attachment":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/media?parent=6004"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/categories?post=6004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}