{"id":6077,"date":"2025-04-08T10:00:00","date_gmt":"2025-04-08T08:00:00","guid":{"rendered":"https:\/\/cys.group\/article\/is-your-quality-system-in-order-checklist-part-1-measuring-and-analyzing\/"},"modified":"2025-06-20T10:54:38","modified_gmt":"2025-06-20T08:54:38","slug":"is-your-quality-system-in-order-checklist-part-1-measuring-and-analyzing","status":"publish","type":"article","link":"https:\/\/cys.group\/en\/article\/is-your-quality-system-in-order-checklist-part-1-measuring-and-analyzing\/","title":{"rendered":"Is your quality system in order? Checklist part 1: Measuring and analyzing"},"content":{"rendered":"

Is your quality system efficient and future-proof? This article provides insight into the first steps of an optimal quality strategy: measurement and analysis. Answer our checklist questions to discover whether you’re getting the most out of your measurements and results, and how modern software like CYS can take your organization to the next level.<\/p>\n

Why Experience Management is key<\/h2>\n

Experience Management (EM) goes beyond traditional quality standards such as ISO. It connects the Voice of Customer (VoC)<\/strong>, Voice of Employee (VoE)<\/strong> and Voice of Business (VoB)<\/strong> in one powerful system. These three pillars act as communicating vessels: improvements on the customer side result in better business results. A continuous and automated quality measurement system is crucial to support this process.<\/p>\n

Managing quality: An ongoing process<\/h2>\n

Quality management involves four essential steps:<\/p>\n

    \n
  • Measurement:<\/strong> Automate your quality measurements to gain continuous insight.<\/li>\n
  • Analyze:<\/strong> Quickly gain insight into areas for improvement via clear dashboards.<\/li>\n
  • Activate:<\/strong> Share results internally, visually appealing and in real time.<\/li>\n
  • Motivate:<\/strong> Encourage employees to make improvements.<\/li>\n<\/ul>\n

    In this article we focus on Measuring and Analyzing. We will discuss the next steps Activate<\/em><\/strong> and Motivate<\/em><\/strong> in a subsequent article.<\/p>\n

    Why modern software is indispensable<\/h2>\n

    Excel files and paper audits are no longer sufficient for an efficient quality system. Modern software digitizes forms, audits and checklists, making measurements faster, more accurate and integrated.<\/p>\n

    Checklist Step 1: Measurement<\/em><\/h2>\n

    Answer the following questions with yes, no or sometimes. A lot of ‘no’ or ‘sometimes’? Then it’s time to invest in advanced tools like those from CYS.<\/p>\n

      \n
    1. Do you have continuous and automatic insight into the status of quality measurements?<\/li>\n
    2. Can audits and questionnaires be completed mobile, even without internet?<\/li>\n
    3. Are you using proven standards for audits?<\/li>\n
    4. Are measurements fully tailored to your industry and organization?<\/li>\n<\/ol>\n

      Checklist Step 2: Analyze<\/em><\/h2>\n
        \n
      1. Do you have direct insight into priorities for quality improvement?<\/li>\n
      2. Are analyzes and reports performed automatically, without manual actions?<\/li>\n
      3. Are findings presented visually for quick insight?<\/li>\n
      4. Is there any internal discussion about results or findings?<\/li>\n<\/ol>\n

        Continuously improve your quality<\/h2>\n

        Modern software makes it easier to meet the requirements of Experience Management. Automation and visualization make measuring and analyzing more efficient, so your organization has more time to implement improvements.<\/p>\n

        Do you want to get started further? In the e-book ‘Superslim measuring and improving quality’ you will find the complete checklist and concrete advice. Stay tuned, because in our next article we will discuss how to activate results and motivate employees for lasting improvements.<\/p>\n

         <\/p>\n","protected":false},"excerpt":{"rendered":"

        Optimize your quality system with continuous measuring and analysis. Use our checklist to see where you stand and discover how modern software streamlines the process.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-6077","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/article\/6077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/media?parent=6077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}