{"id":7080,"date":"2025-04-22T21:11:08","date_gmt":"2025-04-22T19:11:08","guid":{"rendered":"https:\/\/cys.group\/cx-kto\/"},"modified":"2026-04-22T11:16:40","modified_gmt":"2026-04-22T09:16:40","slug":"cx-kto","status":"publish","type":"page","link":"https:\/\/cys.group\/en\/cx-kto\/","title":{"rendered":"CX\/KTO"},"content":{"rendered":"\n

Success through data-driven customer insights<\/p>\n<\/div><\/div>

Strengthen your customer experience with targeted insights<\/h1>\n<\/div><\/div>

With CX\/CSAT (Customer Experience \/ Customer Satisfaction Research), you gain clear insight into the customer experience. This allows you to make targeted adjustments and build strong, sustainable customer relationships. <\/p>\n<\/div><\/div>

Schedule free consultation<\/a><\/div>
Get in touch<\/a><\/div><\/div>
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Customer research (CX\/KTO)<\/p>\n<\/div><\/div>

The key to improving customer relationships<\/h2>\n<\/div><\/div>

With Customer Experience (CX) research or customer satisfaction research (CSAT), you maintain continuous insight into the customer experience. You discover where expectations are or are not being met and where opportunities for improvement lie. These insights form the basis for stronger relationships and sustainable growth. <\/p>\n<\/div><\/div>

Discover our approach<\/a><\/p>\n<\/div><\/div><\/div>

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Our approach with measurable results<\/p>\n<\/div><\/div>

Turn insight into growth: customer-centric improvement with impact<\/h2>\n<\/div><\/div><\/div><\/div>

Our data-driven approach to CX\/CSAT<\/p>\n<\/div><\/div>

Strengthen customer relationships with directly applicable insights<\/h3>\n<\/div><\/div>

No endless questionnaires or reports that end up in a drawer \u2014 we help you ask the right customer questions at the right time. The resulting insights are compact, relevant, and actionable. This enables you to improve in a customer-centric way based on what truly matters to your organization and your customer. <\/p>\n<\/div><\/div>

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Customer survey<\/h4>\n \n \n <\/svg>\n <\/div>\n
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We measure customer experience with short, focused questions that really say something. You gain insight into experiences as your client experiences them – not as you hope they are.<\/p>\n <\/div>\n <\/div>\n

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Measure what really matters<\/h4>\n \n \n <\/svg>\n <\/div>\n
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We filter out what really matters to your customers. No data overload, but clear priorities that allow you to make targeted improvements.<\/p>\n <\/div>\n <\/div>\n

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From data to action<\/h4>\n \n \n <\/svg>\n <\/div>\n
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Insights are automatically translated into action items. That way every team knows immediately what they can steer on – without having to dig through dashboards.<\/p>\n <\/div>\n <\/div>\n

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Optimize customer interactions<\/h4>\n \n \n <\/svg>\n <\/div>\n
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We help you strengthen every contact moment. Think better timing, sharper communication or simply less friction in the customer journey.<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n<\/div><\/div><\/div>

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What you can expect from us<\/p>\n<\/div><\/div><\/div>

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<\/span>Our end-to-end services to truly improve customer experience<\/h2>\n<\/div><\/div><\/div>

<\/span>Our approach does not stop at insights. To truly improve, we offer organizations a complete range of services that suit their situation and ambitions. <\/span><\/span> <\/span><\/p>\n<\/div><\/div><\/div><\/div>

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Annual license for access to our platform<\/h3>\n<\/div><\/div>

<\/span>You receive your own portal (on your own domain) with all available functionalities, administrator and user rights, and space for an unlimited number of projects. This allows you to measure, analyze, and improve without any concerns. <\/span><\/span><\/p>\n<\/div><\/div><\/div>

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Service Level Agreement (SLA)<\/h3>\n<\/div><\/div>

<\/span>Choose the service level that suits your organization: Bronze, Silver, or Gold. From priority support and managed service hours to business reviews, training, webinars, and inspiration sessions \u2014 you decide how much support you need. <\/span><\/span><\/p>\n<\/div><\/div><\/div>

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Fixed implementation guidance<\/h3>\n<\/div><\/div>

<\/span>We start every project with content alignment, build and test everything to specification, and deliver it with a clear reporting structure. This ensures that everything is working correctly before you start measuring. <\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Success Stories<\/p>\n<\/div><\/div>

How we help companies with measurable results<\/h2>\n<\/div><\/div><\/div>
All projects<\/a><\/div><\/div><\/div>
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\n \"SnowWorld\"\n <\/div>\n
\n CX\/KTO<\/span>\n SnowWorld<\/span>\n <\/div>\n

SnowWorld<\/h3>\n
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\n CX\/KTO<\/span>\n Homestudios<\/span>\n <\/div>\n

Homestudios<\/h3>\n
\n \n View case <\/span>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n<\/div><\/div><\/div><\/div>
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Get in touch<\/p>\n<\/div><\/div>

Improve the customer experience with insights that drive action<\/h2>\n<\/div><\/div>
Free consultation<\/a><\/div>
Book a demo<\/a><\/div><\/div>
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Get in touch<\/p>\n<\/div><\/div><\/div>

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<\/span><\/span>We are happy to collaborate with you on improving your customer relationships<\/span><\/h2>\n<\/div><\/div>

<\/span><\/span>Have questions or want to spar? Fill out the form or contact Taco van der Pompe.<\/span><\/p>\n<\/div><\/div>

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\n \"Taco\n <\/div>\n
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CEO, Chief Executive Officer<\/p>\n

Taco van der Pompe<\/h3>\n \n +31 (0)76 515 12 12 <\/a>\n <\/div>\n <\/div>\n \n<\/div><\/div><\/div>
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