{"id":7088,"date":"2025-04-22T21:12:32","date_gmt":"2025-04-22T19:12:32","guid":{"rendered":"https:\/\/cys.group\/news\/"},"modified":"2026-04-22T11:17:06","modified_gmt":"2026-04-22T09:17:06","slug":"news","status":"publish","type":"page","link":"https:\/\/cys.group\/en\/news\/","title":{"rendered":"News"},"content":{"rendered":"\n

News<\/p>\n<\/div><\/div>

<\/span><\/span>News and insights from CYS Group<\/span><\/h1>\n<\/div><\/div><\/div>
<\/div><\/div>
\n<\/div><\/div><\/div><\/div><\/div>
\n<\/div><\/div><\/div><\/div>
\n
\n
\n \n
\n \"Maximizing\n <\/div>\n
\n

Maximizing Response in your Feedback Surveys<\/h3>\n
\n 24 December 2025<\/span>\n <\/div>\n <\/div>\n
\n

Customer feedback is the fuel for a better customer experience and organizational growth. Yet many companies struggle with low response rates on their feedback surveys. That's a shame because without sufficient input, there's a lack of insight into opportunities for improvement. How do you get more customers to give their opinion? And why is that so important anyway? \n\nIn this article, we dive into the why and how of response maximization.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Digitize\n <\/div>\n
\n

Digitize your ISO checklist: Discover 4 secrets to success<\/h3>\n
\n 17 December 2025<\/span>\n <\/div>\n <\/div>\n
\n

Digitaliseer je ISO-checklists met CYS en verbeter je kwaliteitsmanagement. Ontvang continu real-time inzichten, maak audits eenvoudig via mobiele apparaten en automatiseer opvolgpunten. Visuele ondersteuning zoals foto\u2019s zorgt voor heldere communicatie, terwijl de software overzichtelijke verbeterplannen cre\u00ebert op strategisch, operationeel en individueel niveau. Verhoog effici\u00ebntie en betrokkenheid binnen je organisatie en til ISO-management naar een hoger niveau.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Cross\n <\/div>\n
\n

Cross Analytics: the Power of Combining EX and CX Feedback<\/h3>\n
\n 10 December 2025<\/span>\n <\/div>\n <\/div>\n
\n

We have agreed on this for a long time. In an era where customer focus is central, the role of employee experience (EX) is becoming increasingly important. A good customer experience is impossible without good employees who are ambassadors of your brand and fulfill the brand promises. <\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Scoring\n <\/div>\n
\n

Scoring with CYS: When, why and how to use this feature<\/h3>\n
\n 3 December 2025<\/span>\n <\/div>\n <\/div>\n
\n

With CYS' integrated Scoring feature, you can easily prioritize the most important parts of your investigation or audit. Scoring provides automatic calculations and real-time insights, so you can immediately focus on areas for improvement. Ideal for applications such as mystery shopping, hygiene checks and marketing audits. Choose a time-saving and effective approach with Scoring.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Changing\n <\/div>\n
\n

Changing customer expectations: The future of market research<\/h3>\n
\n 19 November 2025<\/span>\n <\/div>\n <\/div>\n
\n

The market research industry is evolving due to changing customer expectations and the demand for continuous insight. Organizations must move to automated research to track the entire customer journey, use existing data effectively and bring customer stories to life. Personal dashboards and visual reports make results concrete and usable. Read how to respond to these trends in our whitepaper on automation in market research.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"The\n <\/div>\n
\n

The 10 Critical Building Blocks for Successful Feedback Programs<\/h3>\n
\n 12 November 2025<\/span>\n <\/div>\n <\/div>\n
\n

n a world where customer and employee experience are increasingly critical to the success of organizations, collecting reliable feedback is essential. Yet setting up an effective feedback system - a "measurement house" - is not a matter of simply issuing a questionnaire. A good measurement house requires thoughtful choices: about what you want to know, when to ask, to whom, and how to actually use the insights. \n<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Optimizing\n <\/div>\n
\n

Optimizing market research: 4 tips to surprise customers without hassle<\/h3>\n
\n 5 November 2025<\/span>\n <\/div>\n <\/div>\n
\n

Surprise your customers and stakeholders with efficient and automated market research. Combine BI data with real-time insights, easily customize questionnaires and share personal, visually appealing dashboards. With scalable solutions such as CYS you can start small and expand flexibly, without hassle or high costs. Automate processes and improve results with impactful tools that take market research to the next level.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Make\n <\/div>\n
\n

Make Feedback an Integral Part of your \u201cWay of Working\u201d<\/h3>\n
\n 22 October 2025<\/span>\n <\/div>\n <\/div>\n
\n

In a time when customer expectations are changing rapidly and employee engagement is becoming increasingly important, organizations are looking for ways to work in a truly customer- and people-oriented manner. A powerful CX\/EX feedback platform is not a luxury in this context, but a necessity.\n\nYet we often see that feedback ends up in dashboards that only management looks at \u2013 while the greatest opportunity lies in activating teams on the work floor.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n \n

\n \"Set\n <\/div>\n
\n

Set up your audit with CYS in 4 easy steps<\/h3>\n
\n 15 October 2025<\/span>\n <\/div>\n <\/div>\n
\n

With CYS you can effortlessly set up a digital audit in four steps. Choose from various question types, use advanced features such as scoring and multilingualism, and manage everything via the Project Planner. Thanks to the mobile app, auditors easily collect data, even offline. Digitizing with CYS saves time, provides real-time insight and makes improvements immediately feasible. Discover how you can take your audit process to the next level.<\/p>\n \n \n \n \n <\/svg>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n Previous<\/span><\/span>1<\/span>2<\/a><\/span>3<\/a><\/span>\u2026<\/a><\/span>13<\/a><\/span>Next<\/a><\/span><\/nav> <\/div>\n \n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7088","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/pages\/7088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/comments?post=7088"}],"version-history":[{"count":2,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/pages\/7088\/revisions"}],"predecessor-version":[{"id":7094,"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/pages\/7088\/revisions\/7094"}],"wp:attachment":[{"href":"https:\/\/cys.group\/en\/wp-json\/wp\/v2\/media?parent=7088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}