Make Every Experience Count
The expert in customer and employee experience
With our unique approach, we translate research data into directly applicable insights. This is how we actively help you optimize the experience of your customers and employees.
From insights to results
Your strategic partner for better customer and employee experience
CYS Group guides you in continuously improving customer and employee experience. With concrete insights and targeted support, together we make every experience valuable and effective.
Smart three-question methodology
With just three questions, we gather as many insights as an extensive traditional survey.
Automatic reporting
Receive automatically generated PowerPoint and PDF reports with immediately applicable insights.
Full data integration
Easily link your internal data without complex implementations or IT intervention.
Flexible support
We offer exactly the guidance that matches what your organization needs.
Optimize your business
We guide you through every step of customer research – from continuous measurement to targeted improvement
Customer research (CX/KTO)
Build stronger customer relationships with measurable insights
Together we improve your customer experience. Continuous research gives you insight into what customers really experience. With targeted reports and action points, you translate feedback directly into improvement.
Understanding customer experience
Measure customer experience through smart and compact questionnaires. This will give you clear insight into the real experiences of your customers.
Measure what really matters
Instantly see what customers really care about – and how well you score on them.
From data to action
Receive concrete action items you can start working on immediately, tailored to your organization.
Optimize customer interactions
Improve every contact moment with targeted insights at the right moment in the customer journey.
Employee survey (EX/MTO).
Every step in employee research under control
Together we strengthen the commitment of your employees. By continuously collecting feedback, you gain insight into what works and where improvement is needed. With targeted reports and action points, you strengthen the work culture and employee experience step by step.
Understanding employee perceptions
Get a grip on what employees really experience, where there is energy and where opportunities for improvement lie.
Measure engagement and satisfaction
Find out not only how engaged your team is, but also what really makes a difference to them.
From data to improvement
Turn feedback directly into targeted actions appropriate to each team or organizational level.
Strengthen the work culture
Use insights to build a positive, future-proof work environment.
Trusted by 42 partners
Success Stories
How we help companies with measurable results
About us
Find out who we are and what we can do for your organization
More than just reports
Our approach delivers insights that drive action
At CYS Group, we help improve your customer and employee experience. We not only deliver reports, but also specific action points that you can immediately put to work. That way you don’t get stuck in data, but take concrete steps towards improvement.
Our system
Technology that turns data into direct action
Our system is designed to quickly translate real feedback into concrete steps. This allows you to improve the experience of customers and employees in a targeted way – without data loss or delay.
Figures
Our impact
Customers
We help organizations respond faster and more specifically to what customers and employees really need.
Active users
Our approach connects long-term with organizations’ goals, with continuous value over multiple years.
Projects
Each collaboration results in improvements in customer focus and internal engagement.
Customer and employee stories
The experiences we retrieve are a powerful starting point for change and growth within organizations.
News and updates
Our latest
developments
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Focused improvement with insights that matter
