Optimaliseer klantbeleving en loyaliteit
Wij zijn jouw partner die feedback vertaalt naar concrete verbeteracties
Met onze aanpak vertaal je feedback naar zichtbare resultaten. Zo bouwen we samen aan duurzame groei en sterkere relaties.
Zet inzichten om in actie
Slim verbeteren van klant- én medewerkerbeleving, samen met CYS Group
CYS Group helpt organisaties groeien door continu inzicht te geven in zowel klant- als medewerkersbeleving. We begeleiden je stap voor stap – van onderzoek tot concrete actie. Met onze aanpak krijg je heldere rapportages en gerichte ondersteuning om écht te verbeteren, op alle niveaus in je organisatie.
Slimme drie-vragenmethodiek
Met slechts drie vragen verzamelen we net zoveel inzichten als een uitgebreid traditioneel onderzoek.
Automatische rapportages
Ontvang automatisch gegenereerde PowerPoint- en PDF-rapportages met direct toepasbare inzichten.
Volledige data-integratie
Koppel eenvoudig je interne data zonder complexe implementaties of tussenkomst van IT.
Flexibele ondersteuning
We bieden precies de begeleiding die aansluit op wat jouw organisatie nodig heeft.
Onze drijfveren
Onze kernwaarden
die het verschil maken
Onze waarden vormen de basis van ons succes en stellen ons in staat om impact te maken bij onze klanten. Ze bepalen hoe we werken en welke resultaten we behalen.
Reliable
We deliver consistent and valuable results for growth.
Customer focussed
Our focus is always on improving customer experience.
Collaborative
We work closely together to achieve common goals.
Innovative
We remain at the forefront of data and technology use.
Flexible
We adapt to the unique needs of each client.
Transparent
Our approach is clear and honest, so you know what you're getting.
Ons kantoor
Een inspirerende en open werkomgeving
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With CYS, we have the right tools to conduct surveys per business unit and convert results into concrete actions, thereby keeping employees engaged and optimizing the organization.
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CYS Customer Success Managers ensure that everything aligns as closely as possible with business processes and requirements. Among other things, this has led to automated PowerPoint reports, which saves a lot of time.
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We use short, personalized surveys that are sent based on a touchpoint in the customer journey. We also have automated trigger emails, so that feedback can be followed up immediately.
Onze geschiedenis
De ontwikkeling van
CYS Group
F.A.Q.
Veelgestelde vragen
How much effort does it take to switch to the CYS platform?
We offer a switching service and fully guide you through the migration to the CYS platform. Existing surveys and historical data can thus be transferred to your new portal if desired.
How much time does it take on our end to get the system up and running?
Our implementation process is carefully structured to ensure a smooth and successful integration of our solution within your organization. We start the collaboration with a two challenge session to clarify your wishes regarding the research, feedback collection and reporting. Then in the “build phase,” we enter an agile work process together, where we tune in weekly meetings and submit components for testing. Two more iteration rounds are then planned for delivery of dashboards and reports. So we can deliver your portal to you working in 4 to 6 weeks.
Is it possible to create your own analyses and reports and see them in real time?
Our software allows you to generate your own analyses and reports and view them in real time. At CYS, we believe in co-creation, where the rights of both us and our clients are equal. Anything we can do, our customers can do too. Our solution offers extensive capabilities, including dashboards for both web and app, Role-Based Push Reports (automatic PowerPoints and PDF reports), and an Analyzer with BI functionality. We also offer AI-powered bots that can perform analysis and generate insights, enabling customers themselves to make the most of data and take quick action.
Can you support platform functionality for 1-on-1 interviews, focus groups, social media monitoring and integrating online reviews?
We support a multi-channel approach to collecting customer feedback. This means that our platform functionalities allow us to collect customer feedback through multiple channels, such as InWeb, InApp, pop-ups, website feedback buttons, phone surveys, offline, QR codes and in our own CXM app. This flexible approach allows you to collect customer insights from different touchpoints and in a variety of formats, giving you a complete view of the customer experience as it happens.
How does the platform support multilingualism and international deployments? What languages are offered and how can we add new languages?
Our platform supports multilingualism and is fully scalable for international deployments. The surveys (questionnaires) offer unlimited languages and have AI-based machine translation for both the questionnaires and the surveys. This means that you can quickly and efficiently provide questionnaires in multiple languages without having to enter translations manually.
In addition, we offer export and import capabilities that allow you to quickly import languages and deploy them in different markets. The platform has a comprehensive release and testing procedure for surveys, so you can easily test if everything works correctly in the new language settings.
The system itself (the portal) currently already supports 13 languages, providing a flexible and user-friendly experience for employees and users.
What other systems does the platform integrate with, such as CRMs, marketing tools or ERP systems?
Our platform offers flexible integration capabilities with various systems, such as CRMs, marketing tools and ERP systems. We have set up connectors for clients with Salesforce, Afas, Microsoft Dynamics, Monday, Freshworks, and other common enterprise software, for example. These allow customer feedback to be seamlessly linked to the systems you already have in place, ensuring a streamlined data flow and efficient workflow within your organization. We also have a restAPI including documentation.
Our platform offers robust data management with strong connectivity options so that all feedback data can be centrally managed and shared across your organization. Our co-creation approach allows clients themselves to have as much control over the software and process as we do, allowing them to fully tailor their customer feedback programs to their own needs and goals.
Neem contact op
Gericht verbeteren met inzichten die er toe doen
Kom in contact
Wij denken graag met je mee over een betere klant- en medewerkerbeleving
Heb je vragen of wil je sparren? Vul het formulier in of neem contact op met Roeland Jacobse.
