News and insights from CYS Group

Every platform has processes that run in the background — data imports pulling in the latest records, SFTP connectors detecting incoming files, mapping rules pushing data into project databases, schedulers sending out survey invitations. These processes are often the backbone of how research operations run day to day. But what happens when they stop working? In most cases, no one knows right away. A scheduler that hasn't fired in two days. An import that's been throwing exceptions since Tuesday. A mapping process that ran but processed zero records. These failures happen silently, and by the time someone notices, the impact has already rippled through — missing data, delayed invites, unreliable reports. Portal Monitor is our answer to that problem.

Customer feedback is the fuel for a better customer experience and organizational growth. Yet many companies struggle with low response rates on their feedback surveys. That's a shame because without sufficient input, there's a lack of insight into opportunities for improvement. How do you get more customers to give their opinion? And why is that so important anyway? In this article, we dive into the why and how of response maximization.

Digitaliseer je ISO-checklists met CYS en verbeter je kwaliteitsmanagement. Ontvang continu real-time inzichten, maak audits eenvoudig via mobiele apparaten en automatiseer opvolgpunten. Visuele ondersteuning zoals foto’s zorgt voor heldere communicatie, terwijl de software overzichtelijke verbeterplannen creëert op strategisch, operationeel en individueel niveau. Verhoog efficiëntie en betrokkenheid binnen je organisatie en til ISO-management naar een hoger niveau.

We have agreed on this for a long time. In an era where customer focus is central, the role of employee experience (EX) is becoming increasingly important. A good customer experience is impossible without good employees who are ambassadors of your brand and fulfill the brand promises.

With CYS' integrated Scoring feature, you can easily prioritize the most important parts of your investigation or audit. Scoring provides automatic calculations and real-time insights, so you can immediately focus on areas for improvement. Ideal for applications such as mystery shopping, hygiene checks and marketing audits. Choose a time-saving and effective approach with Scoring.

The market research industry is evolving due to changing customer expectations and the demand for continuous insight. Organizations must move to automated research to track the entire customer journey, use existing data effectively and bring customer stories to life. Personal dashboards and visual reports make results concrete and usable. Read how to respond to these trends in our whitepaper on automation in market research.

n a world where customer and employee experience are increasingly critical to the success of organizations, collecting reliable feedback is essential. Yet setting up an effective feedback system - a "measurement house" - is not a matter of simply issuing a questionnaire. A good measurement house requires thoughtful choices: about what you want to know, when to ask, to whom, and how to actually use the insights.

Surprise your customers and stakeholders with efficient and automated market research. Combine BI data with real-time insights, easily customize questionnaires and share personal, visually appealing dashboards. With scalable solutions such as CYS you can start small and expand flexibly, without hassle or high costs. Automate processes and improve results with impactful tools that take market research to the next level.

In a time when customer expectations are changing rapidly and employee engagement is becoming increasingly important, organizations are looking for ways to work in a truly customer- and people-oriented manner. A powerful CX/EX feedback platform is not a luxury in this context, but a necessity. Yet we often see that feedback ends up in dashboards that only management looks at – while the greatest opportunity lies in activating teams on the work floor.