Success through data-driven customer insights
Enhance your customers’ experience with targeted insights
CX/KTO (Customer Experience / Customer Research) gives you clear insight into the customer experience. This allows you to make targeted adjustments and build strong, lasting customer relationships.
Customer research (CX/KTO)
The key to improving customer relationships
With Customer Experience (CX) research or customer satisfaction research (KTO), you maintain continuous insight into the customer experience. You discover where expectations are or are not being met and where there are opportunities for improvement. These insights form the basis for stronger relationships and sustainable growth.
Our approach with measurable results
Turn insight into growth: customer-centric improvement with impact
Our data-driven approach to CX/KTO
Strengthen customer relationships with insights that are immediately applicable
No endless questionnaires or reports that disappear into a drawer – we help you ask the right customer questions, at the right time. The resulting insights are compact, relevant and activating. This allows you to make customer-oriented improvements based on what really matters to your organization and your customer.
Customer survey
We measure customer experience with short, focused questions that really say something. You gain insight into experiences as your client experiences them – not as you hope they are.
Measure what really matters
We filter out what really matters to your customers. No data overload, but clear priorities that allow you to make targeted improvements.
From data to action
Insights are automatically translated into action items. That way every team knows immediately what they can steer on – without having to dig through dashboards.
Optimize customer interactions
We help you strengthen every contact moment. Think better timing, sharper communication or simply less friction in the customer journey.
What you can expect from us
Our service from A to Z to truly improve customer experience
Our approach does not stop at insights. To really improve, we offer organizations a complete service that fits their situation and ambitions.
Annual license to access our platform
You get your own portal (on your own domain) with all available functionalities, administrator and user rights, and space for unlimited projects. So you can measure, analyze and improve carefree.
Service Level Agreement (SLA).
Choose the service level that suits your organization: Bronze, Silver or Gold. From priority support and managed service hours to business reviews, training, webinars and inspiration sessions – you decide how much support you need.
Fixed implementation guidance
We start every project with content alignment, build and test everything to order, and deliver it with a clear reporting structure. That way you can be sure everything is working before you start measuring.
Success Stories
How we help companies with measurable results
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Get in touch
Improve the customer experience with actionable insights
Get in touch
We like to think about improving your customer relations
Have questions or want to spar? Fill out the form or contact Roeland Jacobse.
