What Are Web Widgets?
Web widgets are small, customizable tools that allow you to collect feedback right from your website — without disrupting the user journey.
You decide:
- Where the widget appears (specific page sections or site-wide)
- What the widget looks like (colour, content, placement, imagery)
- How and when the widget is triggered
Key Features
- Pre-Built Templates: Choose from default widget styles — including buttons and popups — and customize colour, text, and placement to fit your brand.
- Full Customization: Advanced users can use custom HTML or CSS to fully tailor the widget design to match your website theme.
- Smart Questionnaire Launch: Display your survey in three flexible ways:
– In the same page
– On a new page
– As a styled popup
- Flexible Activation: Choose from 10 built-in trigger options — from scroll depth, time spent, or times visited.
How It Works
- Copy the widget code and paste it into the HTML of any page where you want the widget to be active.
- Select your widget type (popup, button or custom setup).
- Customize the widget’s look, language, and placement.
- Set rules for which URLs it appears on and under what conditions.
- Link the relevant questionnaire, and you’re good to go.
Integrated into Your Workflow
As soon as a visitor completes the survey, the results are automatically captured in your CYS dashboard, just like any other channel. You get real-time visibility, centralized reporting, and frictionless feedback — straight from your web traffic.
Why This Matters
Modern feedback collection should meet your users where they are. With web widgets, your website becomes a direct listening channel — no redirects, no friction, and no missed opportunities.
Security & Control
- No data stored in the widget itself
- Full visibility and control over when and where surveys appear
- Works alongside your existing data governance setup
What You Can Do Now
- Add a feedback button or popup to your site
- Choose how the survey is launched
- Trigger based on behaviour
- Customize it visually
- Watch results roll into your dashboard in real time
Final Thought
With web widgets, collecting feedback is no longer limited to emails or external links — your website becomes a powerful, always-on channel for listening to your customers. This release is part of our ongoing mission to give you more flexible, real-time, and user-friendly tools for capturing insights at every touchpoint. Start engaging your visitors where it matters most — directly on your site. If you have questions or want help designing your first web widget, our team is here to support you.
