Managing a quality system can be challenging, especially when it comes to translating enormous amounts of data into concrete improvements. With CYS software you turn quality management into a smart, continuous process that involves the entire organization.
Start with the basics: Measuring
The first step in any Quality Management System (QMS) is measuring data. Think about what you want to measure, how often, and how. Manual processes, such as paper or Excel, are often time-consuming and error-prone. By digitizing your checklists and audits with CYS software, you automate data collection and save valuable time. You can spend this time on what is really important: implementing improvements based on reliable measurements.
Bundling experiences: Voice of Customer, Employee and Business
Quality is not only measured from a customer perspective. Employees also have valuable insights, and company data says a lot about performance. We call this Experience Management (XM), where you combine the voice of the customer, employee and business results. By bringing all these sources together, you get a complete picture and can make strategic decisions that strengthen the entire organization.
With the CYS software you continuously collect feedback from customers and employees, supplemented with hard and soft company data. This way you can easily identify problem areas and determine areas for improvement.
Involving everyone: Working together on quality
Quality improvement is not the task of one person or department, but a joint effort. To achieve this, improvements must be made at strategic, tactical and operational levels. The goal? Motivate and activate everyone within the organization – from marketing to production – with relevant, visually attractive insights.
CYS offers a platform where employees can see and address areas for improvement in real time. This speeds up processes and ensures that the organization as a whole grows.
Quality management as a continuous process
A successful QMS goes through four crucial steps:
- Measurement: Continuous and automated collection of quality data.
- Analyze: Provide immediate insight into areas for improvement.
- Activate: Share results internally through attractive, real-time reports.
- Motivate: Support employees in implementing improvements.
If any of these steps are missing, opportunities are missed and employees become less engaged. With CYS you effortlessly bring these steps together, so that the entire organization works together for growth and customer satisfaction.
How does your organization score?
Curious where your organization stands in the field of quality management? Download our free e-book Superslim Quality Measurement and Improvement and discover it for yourself via our extensive checklist.
With CYS software you make quality management simple, efficient and, above all, impactful.
