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We offer a switching service and fully guide you through the migration to the CYS platform. Existing surveys and historical data can thus be transferred to your new portal if desired.

Our implementation process is carefully structured to ensure a smooth and successful integration of our solution within your organization. We start the collaboration with a two challenge session to clarify your wishes regarding the research, feedback collection and reporting. Then in the “build phase,” we enter an agile work process together, where we tune in weekly meetings and submit components for testing. Two more iteration rounds are then planned for delivery of dashboards and reports. So we can deliver your portal to you working in 4 to 6 weeks.

Our software allows you to generate your own analyses and reports and view them in real time. At CYS, we believe in co-creation, where the rights of both us and our clients are equal. Anything we can do, our customers can do too. Our solution offers extensive capabilities, including dashboards for both web and app, Role-Based Push Reports (automatic PowerPoints and PDF reports), and an Analyzer with BI functionality. We also offer AI-powered bots that can perform analysis and generate insights, enabling customers themselves to make the most of data and take quick action.

We support a multi-channel approach to collecting customer feedback. This means that our platform functionalities allow us to collect customer feedback through multiple channels, such as InWeb, InApp, pop-ups, website feedback buttons, phone surveys, offline, QR codes and in our own CXM app. This flexible approach allows you to collect customer insights from different touchpoints and in a variety of formats, giving you a complete view of the customer experience as it happens.

Our platform supports multilingualism and is fully scalable for international deployments. The surveys (questionnaires) offer unlimited languages and have AI-based machine translation for both the questionnaires and the surveys. This means that you can quickly and efficiently provide questionnaires in multiple languages without having to enter translations manually.

In addition, we offer export and import capabilities that allow you to quickly import languages and deploy them in different markets. The platform has a comprehensive release and testing procedure for surveys, so you can easily test if everything works correctly in the new language settings.

The system itself (the portal) currently already supports 13 languages, providing a flexible and user-friendly experience for employees and users.

Our platform offers flexible integration capabilities with various systems, such as CRMs, marketing tools and ERP systems. We have set up connectors for clients with Salesforce, Afas, Microsoft Dynamics, Monday, Freshworks, and other common enterprise software, for example. These allow customer feedback to be seamlessly linked to the systems you already have in place, ensuring a streamlined data flow and efficient workflow within your organization. We also have a restAPI including documentation.

Our platform offers robust data management with strong connectivity options so that all feedback data can be centrally managed and shared across your organization. Our co-creation approach allows clients themselves to have as much control over the software and process as we do, allowing them to fully tailor their customer feedback programs to their own needs and goals.