Optimize customer experience and loyalty
We are your partner who translates feedback into concrete improvement actions
Our approach translates feedback into visible results. This is how we build sustainable growth and stronger relationships together.
Turn insights into action
Smart improvement of customer and employee experience, together with CYS Group
CYS Group helps organizations grow by providing continuous insight into both customer and employee experience. We guide you step by step – from research to concrete action. Our approach gives you clear reports and targeted support to really improve, at all levels in your organization.
Smart three-question methodology
With just three questions, we gather as many insights as an extensive traditional survey.
Automatic reporting
Receive automatically generated PowerPoint and PDF reports with immediately applicable insights.
Full data integration
Easily link your internal data without complex implementations or IT intervention.
Flexible support
We offer exactly the guidance that matches what your organization needs.
Our drivers
Our core values
making a difference
Our values are the foundation of our success and enable us to make an impact with our clients. They define how we work and the results we achieve.
Reliable
We deliver consistent and valuable results for growth.
Customer focussed
Our focus is always on improving customer experience.
Collaborative
We work closely together to achieve common goals.
Innovative
We remain at the forefront of data and technology use.
Flexible
We adapt to the unique needs of each client.
Transparent
Our approach is clear and honest, so you know what you're getting.
Our office
An inspiring and open work environment
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With CYS, we have the right tools to conduct surveys per business unit and convert results into concrete actions, thereby keeping employees engaged and optimizing the organization.
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CYS Customer Success Managers ensure that everything aligns as closely as possible with business processes and requirements. Among other things, this has led to automated PowerPoint reports, which saves a lot of time.
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We use short, personalized surveys that are sent based on a touchpoint in the customer journey. We also have automated trigger emails, so that feedback can be followed up immediately.
Our history
The development of
CYS Group
F.A.Q.
Frequently Asked Questions
How much effort does it take to switch to the CYS platform?
We offer a switching service and fully guide you through the migration to the CYS platform. Existing surveys and historical data can thus be transferred to your new portal if desired.
How much time does it take on our end to get the system up and running?
Our implementation process is carefully structured to ensure a smooth and successful integration of our solution within your organization. We start the collaboration with a two challenge session to clarify your wishes regarding the research, feedback collection and reporting. Then in the “build phase,” we enter an agile work process together, where we tune in weekly meetings and submit components for testing. Two more iteration rounds are then planned for delivery of dashboards and reports. So we can deliver your portal to you working in 4 to 6 weeks.
Is it possible to create your own analyses and reports and see them in real time?
Our software allows you to generate your own analyses and reports and view them in real time. At CYS, we believe in co-creation, where the rights of both us and our clients are equal. Anything we can do, our customers can do too. Our solution offers extensive capabilities, including dashboards for both web and app, Role-Based Push Reports (automatic PowerPoints and PDF reports), and an Analyzer with BI functionality. We also offer AI-powered bots that can perform analysis and generate insights, enabling customers themselves to make the most of data and take quick action.
Can you support platform functionality for 1-on-1 interviews, focus groups, social media monitoring and integrating online reviews?
We support a multi-channel approach to collecting customer feedback. This means that our platform functionalities allow us to collect customer feedback through multiple channels, such as InWeb, InApp, pop-ups, website feedback buttons, phone surveys, offline, QR codes and in our own CXM app. This flexible approach allows you to collect customer insights from different touchpoints and in a variety of formats, giving you a complete view of the customer experience as it happens.
How does the platform support multilingualism and international deployments? What languages are offered and how can we add new languages?
Our platform supports multilingualism and is fully scalable for international deployments. The surveys (questionnaires) offer unlimited languages and have AI-based machine translation for both the questionnaires and the surveys. This means that you can quickly and efficiently provide questionnaires in multiple languages without having to enter translations manually.
In addition, we offer export and import capabilities that allow you to quickly import languages and deploy them in different markets. The platform has a comprehensive release and testing procedure for surveys, so you can easily test if everything works correctly in the new language settings.
The system itself (the portal) currently already supports 13 languages, providing a flexible and user-friendly experience for employees and users.
What other systems does the platform integrate with, such as CRMs, marketing tools or ERP systems?
Our platform offers flexible integration capabilities with various systems, such as CRMs, marketing tools and ERP systems. We have set up connectors for clients with Salesforce, Afas, Microsoft Dynamics, Monday, Freshworks, and other common enterprise software, for example. These allow customer feedback to be seamlessly linked to the systems you already have in place, ensuring a streamlined data flow and efficient workflow within your organization. We also have a restAPI including documentation.
Our platform offers robust data management with strong connectivity options so that all feedback data can be centrally managed and shared across your organization. Our co-creation approach allows clients themselves to have as much control over the software and process as we do, allowing them to fully tailor their customer feedback programs to their own needs and goals.
Get in touch
Focused improvement with insights that matter
Get in touch
We like to think with you about a better customer and employee experience
Have questions or want to spar? Fill out the form or contact Roeland Jacobse.
