Purpose of the role

As Implementation Consultant you turn a customer’s experience questions into a working CX or EX programme on the CYS platform. You sit with CX and EX leaders to understand the decisions they need to make, and you build the engine that delivers the answers: surveys, data integrations, dashboards and role-based push reports. The work asks two things of the same person. You think along on CX and EX strategy and bring the CYS method, and you have the hands to build it: you program surveys, model and connect data, and configure the platform so the insights and narratives reach the right people automatically. What ties it together is how you think – you understand how data flows, what a formula or selection does downstream, and what it takes to turn a portal full of data into a report a customer can act on. A customer conversation and the build behind it should both feel like home.
 

Key responsibilities

1. Thinking along in the customer’s CX/EX strategy

• Sit at the table with CX and EX owners and understand the decisions they need to make
• Translate their strategy into what to measure and the story it should produce
• Be prescriptive: bring the CYS method and guide the customer, rather than waiting to be told how

2. Building the platform that delivers insight at scale

• Program and maintain the surveys, from questionnaire logic to scripting, and make sure they are technically watertight before launch
• Integrate and model the data so it flows cleanly into the platform, and understand the impact of every selection, formula and data mutation along the way
• Configure the CYS platform, dashboards and role-based push reports so the insights and narratives are delivered automatically and at scale, instead of being assembled by hand for each report
• Use our AI skills to move fast, while you stay the judge on accuracy and data quality

3. Story-led delivery

• Run the investigation the CYS way, through Challenge, Tuning, Build & Test and Reporting
• Keep data quality and technical accuracy high: AI speeds you up, you stay the judge
• Make the method visible and repeatable across your customers

4. Customer relationship and growth

• Be the trusted face customers come back to
• Spot where more value fits, from extra research to new roles and reports, and flag it
• Bring field learnings back so we keep sharpening the method and the AI recipes

Position in the organisation

• Part of the Delivery team, working closely with Product on the platform side and with Account Management on growth
• You own the customer’s setup end to end, from the first conversation to the dashboards and push reports that land in the boardroom

Skills and qualifications

• Education: a bachelor in a technical, data or research-oriented field such as data analytics, computer science, research or social sciences, or equivalent experience
• Experience: 2 to 4 years in a customer-facing analytical, research or implementation role. You have programmed or configured surveys, built reports and worked hands-on with data tooling, and you have sat in front of customers

Core competencies

• You are a strong analytical thinker: you understand how dataflows work and what formulas, selections and data mutations do downstream
• You know what data it takes to deliver a valuable report, and you work back from the decision the customer needs to make
• Comfortable building: you can configure most of a customer’s setup yourself, and you know when to pull in deeper technical help for the rest
• Strong with research and reporting tooling, and quick to use AI to do more yourself
• You think in stories and decisions as easily as in data structures
• Strong communicator who is at home in a boardroom and in the detail of the data
• Opinionated about good method, so you guide the customer instead of only executing requests
• Accuracy and data quality matter to you, even when you work at speed

A pre, not a hard requirement

• You either know your way around survey scripting, HTML and JavaScript for expert rules, or you know how to put your AI assistant to work to do it for you
• An SQL way of thinking, and comfort with databases and more complex Excel

Why CYS

If you have spent a few years in BI or data consulting and you care less about the next dashboard and more about what the data changes in an organisation, this is built for you. You get the autonomy of a small company, with AI taking the grunt work off your plate: we put the method and the knowledge at your fingertips, so you can have the CX and EX conversation and build the answer yourself, without waiting on a queue of specialists. Your work lands in a boardroom instead of disappearing into a timesheet.
 

What we offer

• Salary: €3,000 to €4,500 gross per month, depending on your experience
• AI that does the heavy lifting: we build deep CYS knowledge into our AI skills, so the production work is off your plate and your time goes to the thinking and the craft. One consultant delivers what used to take a team
• Depth over volume: you go deep with a handful of customers and own their setup end to end, instead of running on the billable-hour treadmill
• A healthy pace: a normal workload and a real work-life balance, hybrid from our Breda office
• Growth: we teach you the tech, the method and our AI way of working. The technology is learnable; your thinking and ownership are what we hire for
• Permanent and full-time

How this role moves CYS forward

Story-led XM is the direction CYS is betting its next few years on: we sell the story, with the platform and AI as the engine. As Implementation Consultant you are the person who makes that real for every customer, the one who turns a portal full of data into the narrative a CX or EX leader can take to the board. This is how CYS stays the partner customers cannot do without.
 
Does this sound like your kind of work? Get in touch with Stef van den Oever, or apply directly through the CYS careers page.