In part 7 of our NPS article series you will discover how to measure, analyze and optimize NPS like a professional with CYS software. Here are the seven features that will help you improve the customer experience:
1. Personalized questionnaires
Personalize NPS questionnaires by repeating answers or customizing the questionnaire. This increases the chance that customers will complete the questionnaire completely, allowing you to collect valuable insights.
2. Add branding
Use your own logo, colors and font in your questionnaires, so that customers immediately recognize your brand and feel connected.
3. Set up multilingualism
Make it easy for customers to reply in their own language. Even let them switch languages while completing the form, so that you always get meaningful feedback.
4. Using flexible channels
Approach customers via email, QR codes, links or social media. Collect all feedback in one central database to enrich your analyses.
5. Data management for targeted actions
Link NPS feedback to other internal data. For example, analyze whether the employee with the most turnover also has the most loyal customers.
6. Personal dashboards
Share relevant results per department, location or colleague. A manager sees what he needs, without unnecessary data. This increases involvement.
7. Real-time infographics
Make data visual and attractive with interactive infographics. This way, insights are immediately shared clearly and action-oriented within your organization.
