Knowledge Base
All knowledge from CYS Group
All about Customer Experience Management: Benefits, software and strategies
Customer Experience Management (CEM) is all about customer loyalty and distinctive experiences. With the right software, turn feedback into improvements. In addition, ensure engaged employees and strong basic processes. This is how you grow sustainably and stay ahead of the competition.
Efficiently manage questionnaires with Release and Version Management from CYS
CYS makes version management easy. Customize questionnaires without interruptions, fix errors, and maintain real-time reporting. Everything works automatically!
Master NPS with these 7 powerful features
Make NPS measurement professional with the 7 features of CYS: personalization, branding, multilingualism, flexible channels, targeted dashboards and interactive infographics.
NPS research: avoid these 5 common pitfalls
Avoid 5 pitfalls in NPS research! Discover how to use NPS effectively, from customer feedback to improvements, without focusing on numbers or causing irritation.
Make NPS as important as other KPIs: practical tips for organization-wide success
Give NPS a permanent place in your KPIs. Motivate management, managers and process owners to focus on customer loyalty and realize improvements.
How do you improve NPS? 5 practical tips for growth
Improve your NPS with 5 tips: measure continuously, focus on causes, collaborate, share customer experiences and ensure consistency. Put customer experience at the center!
Make the leap from measuring NPS to improving it: concrete steps for success
Learn how to convert NPS feedback into improvements. Focus on root causes, prioritize impactful actions and create a positive improvement culture.
This is how you increase the response rate of your NPS email
Increase the response rate of your NPS emails with strong branding, personal senders and smart timing. Make an impression and get more value from your customer feedback.
How do you set up an NPS questionnaire?
Discover how to set up an NPS questionnaire: ask relevant questions, personalize your approach, and collect valuable customer insights with CYS.
