Knowledge Base
All knowledge from CYS Group
Improve your quality system with CYS Software
Make quality management easy with CYS: digitize data, motivate your team and continuously improve based on customer, employee and company feedback.
Want to improve your Quality System? Checklist Part 2: Activate and Motivate
Checklist for quality improvement: learn to activate and motivate colleagues with modern tools and an integral approach. Continuously improve quality together.
Is your quality system in order? Checklist part 1: Measuring and analyzing
Optimize your quality system with continuous measurement and analysis. Use our checklist to see where you stand and discover how modern software streamlines the process.
Conditions for structural quality improvements
Structural quality improvements require involvement of the entire organization. Work together strategically, tactically and operationally to continuously measure, analyze, activate and motivate. This approach leads to satisfied customers, loyal employees and a healthy company.
Quality management as the key to Experience Management
Integrate VoC, VoE and VoB into Experience Management for operational excellence. Listen to customers, employees and business results to improve quality, reduce failure costs and increase loyalty. With a holistic approach you work on sustainable growth and a positive organizational culture.
How Customer and Employee Feedback contributes to better quality
Use customer and employee feedback as a tool for quality improvement. Collect feedback continuously, analyze complaints as opportunities for improvement, ask targeted questions, and link feedback to specific processes. This allows you to take quick and targeted action, improve the quality of business processes, and maintain successes. Feedback is the foundation for a future-proof organization.
Customer survey vs. Customer Feedback: What’s the difference?
Customer research provides strategic insights, while customer feedback enables immediate action. By continuously collecting feedback, you can resolve complaints immediately, measure the effect of changes and implement targeted improvements. Combine customer research with feedback to structurally improve customer experience and internal processes.
Involve the entire organization in Customer Experience: Practical tips
Make customer experience a shared responsibility within your organization. Ensure management involvement, share relevant feedback, and discuss customer feedback structurally. Focus on positivity and implement improvements based on feedback. Select employees with customer-oriented DNA and remain consistent in your approach. Want to know more? Download our e-book for extra insights!
Calculate NPS: This is how it works!
The NPS measures customer loyalty by asking customers how likely they would make a recommendation. With scores from -100 to +100, NPS provides insight into customer loyalty, which you can use to improve customer experience.
