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Organizations today face increasing pressure to optimize both customer and employee satisfaction. Whereas traditionally customer experience (CX) and employee experience (EX) were seen as separate domains, people-driven organizations recognize the power of combining these two pillars. The result is a work environment where both employees and customers feel valued, leading to significant improvement in overall […]

Do you want to retain employees, increase their engagement and reduce turnover? Then it starts with listening-and most importantly, with doing. Employee feedback (EX) is worth its weight in gold, but many organizations get stuck with measurement. While the real difference is made in what you do after the survey. By seriously embracing employee feedback […]

At CYS, we believe that research should be for everyone — and that means making our surveys accessible, inclusive, and easy to use, no matter who the respondent is or how they interact with technology.  In line with global accessibility standards and our own commitment to inclusive design, we’re proud to announce a major enhancement to the respondent experience:  Speech-to-Text support for all long text answer fields, now available on both web and mobile platforms. 

Measuring employee engagement becomes easy with the right tools. Choose proven methodologies such as the Employee Energy Pulse or eXperience Culture Scan, and use user-friendly features such as mobile apps and smart data links. Make insights visually appealing with real-time infographics to stimulate action. Start measuring today and improve engagement step by step.

Customer Experience Management (CEM) is all about customer loyalty and distinctive experiences. With the right software, turn feedback into improvements. In addition, ensure engaged employees and strong basic processes. This is how you grow sustainably and stay ahead of the competition.

CYS makes version management easy. Customize questionnaires without interruptions, fix errors, and maintain real-time reporting. Everything works automatically!

Make NPS measurement professional with the 7 features of CYS: personalization, branding, multilingualism, flexible channels, targeted dashboards and interactive infographics.

Avoid 5 pitfalls in NPS research! Discover how to use NPS effectively, from customer feedback to improvements, without focusing on numbers or causing irritation.

Give NPS a permanent place in your KPIs. Motivate management, managers and process owners to focus on customer loyalty and realize improvements.