Knowledge Base
All knowledge from CYS Group
How Customer and Employee Feedback contributes to better quality
Use customer and employee feedback as a tool for quality improvement. Collect feedback continuously, analyze complaints as opportunities for improvement, ask targeted questions, and link feedback to specific processes. This allows you to take quick and targeted action, improve the quality of business processes, and maintain successes. Feedback is the foundation for a future-proof organization.
Customer survey vs. Customer Feedback: What’s the difference?
Customer research provides strategic insights, while customer feedback enables immediate action. By continuously collecting feedback, you can resolve complaints immediately, measure the effect of changes and implement targeted improvements. Combine customer research with feedback to structurally improve customer experience and internal processes.
Involve the entire organization in Customer Experience: Practical tips
Make customer experience a shared responsibility within your organization. Ensure management involvement, share relevant feedback, and discuss customer feedback structurally. Focus on positivity and implement improvements based on feedback. Select employees with customer-oriented DNA and remain consistent in your approach. Want to know more? Download our e-book for extra insights!
Calculate NPS: This is how it works!
The NPS measures customer loyalty by asking customers how likely they would make a recommendation. With scores from -100 to +100, NPS provides insight into customer loyalty, which you can use to improve customer experience.
Listening to the voice of employee: this is how you approach it
The employee energy pulse and experience culture scan measure intrinsic motivation and customer focus in organizations respectively. This provides concrete insights to specifically improve employee engagement and organizational culture.
The most important conditions for improving employee engagement
A Voice of Employee program helps to improve employee engagement by continuously collecting feedback, analyzing causes and implementing targeted improvements. Strategic, tactical and operational actions ensure a positive organizational culture and engaged, proactive employees.
Increasing employee engagement with positive psychology: This is how you create a customer-oriented organizational culture
Increase employee engagement by integrating positive psychology and focusing on intrinsic motivation and corporate culture. Experience Management combines employees, customers and KPIs for a customer-oriented culture and happy customers.
Increase employee engagement? 10 Tips for a successful voice of employee strategy
Increase employee engagement with these 10 tips: continuous feedback, visual insights, and smart questioning. Choose proven methodologies, offer training, and stimulate positivity with gamification. This is how you create a more energetic and customer-oriented team.
9 Practical tips to continuously improve the customer focus of your organization
Discover 9 practical tips for a customer-centric organization: collect KPIs in one overview, use continuous feedback, and put customer stories first. Visualize data in real time for clarity and efficient follow-up. CYS helps you with continuous insight and makes intuitive decisions informed and data-driven.
