Knowledge Base
All knowledge from CYS Group
What makes a good feedback question?
<p>Bad feedback questions produce useless data. Discover what sets effective employee questions apart — and how to start improving right away.</p>
How often should you conduct an employee satisfaction survey?
Annual employee survey or measure more frequently? Discover the optimal measurement frequency and prevent survey fatigue in your organization.
What is the value of having someone you know give 360-degree feedback?
<p>Friends and colleagues as reviewers: valuable or risky? Discover when 360-degree feedback from people you know truly works.</p>
How do you measure employee satisfaction?
From employee surveys to eNPS: discover the best methods to measure employee satisfaction and act on it effectively.
What is the role of the works council in an employee survey?
<p>Works council approval rights for an employee survey: what it means for HR and how to handle it.</p>
What is a 360-degree feedback session?
Feedback from peers, managers, and reports: how 360-degree feedback really works.
Is an employee satisfaction survey mandatory?
Not legally required, but sometimes unavoidable — discover when an employee survey becomes essential for your organization.
Never miss a silent failure again: Introducing CYS Portal Monitor
Every platform has processes that run in the background — data imports pulling in the latest records, SFTP connectors detecting incoming files, mapping rules pushing data into project databases, schedulers sending out survey invitations. These processes are often the backbone of how research operations run day to day. But what happens when they stop working? In most cases, no one knows right away. A scheduler that hasn't fired in two days. An import that's been throwing exceptions since Tuesday. A mapping process that ran but processed zero records. These failures happen silently, and by the time someone notices, the impact has already rippled through — missing data, delayed invites, unreliable reports. Portal Monitor is our answer to that problem.
Maximizing Response in your Feedback Surveys
Customer feedback is the fuel for a better customer experience and organizational growth. Yet many companies struggle with low response rates on their feedback surveys. That's a shame because without sufficient input, there's a lack of insight into opportunities for improvement. How do you get more customers to give their opinion? And why is that so important anyway? In this article, we dive into the why and how of response maximization.
